See Speaker Quinn's email from October 1st below:
Dear New Yorker,
The cold weather season is here! Home heating requirements are now in effect from October 1st to May 31st.
You are entitled to receive heat at night between 10 p.m. and 6 a.m. if the temperature outside drops below 40 degrees, and during the day between 6 a.m. and 10 p.m. if the temperature outside drops below 55 degrees.
If your landlord is not providing heat, you can file a complaint by calling 311 (for the hearing impaired TTY (212) 504-4115). Filing your complaint promptly will help document that you didn't receive heat on a specific day/time. A New York City Code Enforcement inspector will investigate your complaint and will either issue a building violation or order emergency repairs to restore the services if they find the owner is not providing them.
If you need assistance, please contact Carlos Carino of my staff at (212) 788-9121. You can also e-mail him directly at CCarino@council.nyc.gov.
Christine C. Quinn
New York City Council